©2008 Straus Carpet
Since 1975, Straus Carpet Company has been known for its outstanding service and comprehensive product knowledge. While we have not advertised until now, Straus Carpet Company is known throughout the East Bay by word of mouth and is now providing the flooring needs of the children of our original customers. We offer the full range of flooring products including carpet, vinyl, vinyl tile, linoleum, hardwood and laminate.
Straus Carpet Company has a strong reputation for fairness, service and professionalism. Families, contractors, interior designers and real estate agents all know us as a company that listens to and supports its customers.
The Straus Approach
We concentrate on service more than sales. Of course we need to make sales to continue operating, but we have found that when customer service is our top concern, sales naturally follow. We listen carefully to what our customers want and then offer our advice on which products best fulfill their needs.
We've been proud of our customer service for 30 years now, and we know from our returning customers and comments we receive that we are doing well. Some polling data shows our pride is justified.
Over a hundred of our customers were asked, "What is the best thing about Straus Carpet Company?" It's a long list but we think it shows how well we've met our customer's needs.
"They have a good attitude. They were very careful around our newly painted walls, the whole experience was very good." - Melinda A.
"They are very friendly." - Corrie A.
"The service" - Terry A.
"The selection, the price and the service." - Frances A.
"They did what they said they would do, they were honest and friendly." - Mrs. B.
"Their punctuality and professionalism" - Nick C.
"The prices are good." - Barbara C
"They were friendly, and able to help me find what I was looking for." - Anna B
"The people" - Catrina B..
"I liked dealing with the sales people especially Vera, and the installation people are very good." - Jennifer D.
"They are very efficient and clean about their work." - Mike D.
"They were friendly, they had a good selection, and great prices." - Carolyn D.
"The service, I liked Felix and Tom, and I like a good price for the value." - Alice D.
"They are informative on the sales end, and not a hard sale. We got what we needed. They arrived when they said the would, the installation was nice, and they were flexible to our schedule." - Melinda E.
"Rita is great to work with, she has great customer service." - Ed F.
"Very responsive and good carpet" - Susan F.
"They are knowledgeable." - Lenore F.
"I liked the personable service, and how Mr. Straus took the ideas in our heads and was able to find us exactly what we were looking for." - Cathy G.
"They do the job on time, and clean up afterwards. Their prices are always good." - Dan G.
"They followed up, the price is good, and they did a great job." - Paty G.
"Their convenience, their personnel, and they have met my expectations." - Bruce G.
"Mr. Straus is a wonderful person. They are fast and efficient." - Alex G.
"I was in a push to sell the house, and because of some advice they gave, I was able to make the sell on time. I really had a great experience with them." - Doug G.
"They trust me to let me take the carpet home to test it." - Susie H.
"They were convenient" - JoAnn H.
"The owner " - Dieter K.
"The installer was just wonderful, he did such a wonderful job. The lady who came to measure was very helpful. It intrigued me that the owner answers the phone. Overall it was a really pleasant experience." - Pat K.
"They are customer focused." - Paula K.
"They were inexpensive, very easy to work with, and they had a good range of designs." - Jill K.
"The service and the price were both excellent." - Tom K.
"Professionalism, quality advice and customer service" - Carol K.
"Their service is excellent, they are punctual,and they do exactly what they say they will do. Their prices are very competitive, and I like their installation service." - Lester L.
"They were prompt, clear and very reliable." - Toni L.
"They are great. Rita is great, she was a sweetheart. Everything turned out great." - Cheryl L.
"The selection and the price" - Mary M.
"It's easy to see the rugs." - Kathy M.
"Their customer service" - Dottie N.
"It was the personal service. I felt they really tried, and the customer relation was very good, Felix was helpful." - Ray P.
"They are efficient. They got the job done, and they didn't take a lot of time." - Rick P.
"Tom is a very good businessman." - Polly R.
"Everything." - Sharon R.
"The lady who helped me came out to the house with alternatives and explanations. She helped me stay within my budget." - Olga R.
"I like their unpretentious behavior, the welcome feeling they portray, and their willingness to serve. I recommend them to everyone." - Sheryl S.
"I remembered Felix's mannerism from 10 years ago and came back because of him. He is still as helpful." - Angela S.
"They are very friendly, they get the job done, and they have good prices." - Tim S.
"They were efficient, onetime, pleasant, and I am happy with the product." - Susan S.
"Very attentive" - Charles S.
"Excellent customer service" - Peggy S.
"They were very professional, they were on time, they were clean. They did a very good job." - Aster J.
"They were on time, and did what they said they were going to do, and installation was excellent." - Carol T.
"They are courteous." - Virginia T.
"They are conveniently located. I like the people there, the prices are good, and the service is excellent." - Carol T.
"Felix was wonderful, he brought a nice selection, he helped me choose a lovely color.The quality is great, and I love walking on the carpet." - Clara T.
"Very easy to work with" - Steve W.
"The carpet and how they greeted us." - Ernestine W.
"The personal service" - Patty W.
"We were happy with the service." - Jim B.
"They did what they were supposed to do when they said they would do it." - Marion B.
"They are convenient." - Richard D.
"They had a good range of high quality medium priced area rugs, and the people were also great." - Patricia D.
"They are very prompt.They follow up, their people come in and do a good job. They clean up, and then leave. From the time we went to the store to the time they came out, everything was fine." - Al D.
"They are nice." - Angie K.
"Everything was done efficiently." - Claire L.
"It's close to my house, and they did what they said they were going to do." - Lorien M.
"The price is great, and the service is great, which is a rare combo." - Hulda N.
"Speed and convenience." - Mark O.
"They stand behind their work and their product." - Lilly R.
"They keep their commitments, and I get to deal with the owner." - Sheila S.
"Nice work at a reasonable price, and a helpful sales person." - Karen S.
"Their personal service; people being friendly, helpful and courteous." - Leland T.
"I like the carpet" - Alice T.
"People friendly, and the prices were good" - Daryl W.
"I have used Felix for years for my apartments, and they have always been good." - Anna A.
"The customer service and good quality" - Salma A.
"They are convenient and have a good selection of carpets." - Chuck A.
"The sales people were very good, as was the carpet installation." - Patty B.
"We were happy with the carpeting." - Casey B.
"There was no fuss. They helped us pick out the paint, did the work and cleaned up the mess."
"I like the fact that they sell high quality Berber remnants. We used them on our boat, as do many of our friends." - Elizabeth D.
"The availability of what they have, they are very convenient. I was able to find what I wanted, and the selection is great." - Lolan E.
"They are very friendly, easy to work with, and reasonably priced" - Roy E.
"They have a lot of variety" - Paul G.
"They were very helpful, very positive, and they knew their job. I like Mr. Strauss and all the people were really nice." - Richard H.
"I could wander around and look, and I didn't get pressured." - Tom K.
"It's local, convenient, and the people are nice and friendly." - Lynne M.
"The price and service" - Tony P.
"They are very accommodating. When you have a problem or need something, they are very understanding." - Bill S.
"They delivered the stuff without a hassle. The guys who delivered didn't just drop it off, they were willing to work with me on pricing." - Steve T.
"They are close to where I live. The staff is very helpful and accommodating to my needs." - Mizia V.
"Convenience" - John W.
"They have an excellent installer." - JoAnn A.
"I liked the selection." - Wendy B.
"The owner " - Mark D.
"They were on time." - John H.
"They were able to do the work without me having to be there or take off work." - Shawn H.
"They were able to show us lots of samples rolled out in a room size scenario." - Nance A.
"How they handled a bad situation." - Coleen G.
Felix is one of the best salesman in the world." - Bill P.
State License 464457